On Service Delivery Read the Telegraph Metro (Calcutta Edition) dated 11/02/2009 and you will find a news article in the left bottom corner titled ‘Cops run amok on train’. The article tells an incident of how two drunken cops created nuisance in a train where they harassed fellow passengers, puked and urinated (yikes!!!) on their bags. Women were chased and abused and the associated red tape prolonged this nightmare for the passengers as the GRP men at a mid-station refused to lodge a complaint citing jurisdiction problems (Apparently only Howrah GRP could have done something). The incident shows the ghastly state of affairs in two of the state based service providers: The Indian Railways and Police. I will take a few moments to ponder over the services offered by these two departments. Indian Railways: When I was a kid I felt pride in the fact that we are among the largest rail networks in the world (We still are). As I grew I understood that not everything is hunky-dory with this m...