Dear Sir, I should have ideally written this mail three weeks back when the incident, which forced me to write this, took place. Multitudes of reasons held me from accomplishing this simple task in the in between period – however, as the saying goes, it is better late than never. Before I start narrating the incident it is my duty to inform you that this mail is drafted with the assumption that Indian Railways is a Service Provider and its performance should be measured against the set benchmarks for the service industry. As already pointed out that the incident took place some 3 weeks back while I was traveling from Howrah to Ranchi (Train: Howrah Hatia Express; Date: 22 nd September 2014; PNR: 6232595064) along with my parents. It started as a normal journey (the train started a few minutes late… nothing unusual by Indian standards) and would have remained so had we not faced the unexpected. As we pulled out our bags from under the lower berth we found, to our horror